Citibank Online Customer Service: Pathetic

I wonder who the genius is behind Citibank's online customer-service. Check this out:
I wrote to them the second time. I gave them all details of my lost check (but why should I f***ing give all details like where I dropped it, the payee bank, the angle at which I slid the check into the dropbox!? I gave them the goddamn check number and they respond saying 'please provide all details'.

Hi I lost a check. I gave you the check number in my last mail (see ref number 6705056088). I dropped the check in Standard CHartered bank on MG Road Bangalore. It was my Suvidha check. Please spare me your marketing and customer service talk and send me a reply that has some solution in it. It is my hard earned money. If the check is not found, I want to go for a stop-payment. Call me [edit] And for godssake treat this as urgent. Suman
PS: You wanted feedback on your site and service: Your site sucks. What do you mean by Please do not use any special characters [edit] when entering your query. English language demands that I use quotes and double quotes and apostrophes. Suman

Check their reply. I added the emphasis.

Dear Mr. Sumankumar, This is with reference to your query dated June 01, 2005. Kindly note that any information given in the subject line will not be accessible to us. Hence if you had given an y information in the subject line, kindly provide all the details along with the query. We request you to provide us with the following details for us to trace out the status of the cheque. 1.Cheque number 2. Amount of the cheque. 3. Date of Cheque. 4. Name of the issuing bank 5. Date and place of deposit. Upon receiving the above details we will do the needful.

Okay, I think some agency is handling e-mail support. But, why would they not have access to subject lines! No shit!
What's worse is I can't see a thread of the conversation on my online account page. They retain only the last two e-mails. And, though they collect your e-mail id, they won't Cc you on responses. Why? Because Citibank charges for e-mail and mobile phone alerts. Another wonderful thing is that it is impossible to figure out how to unsubscribe to these alert services. So, I keep paying them every month despite the fact that I never wanted the service.

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