Music Yogi: "It is okay if you don't buy our CDs"
A colleague of mine recommended a CD of Karnatriix. I fell in love with their music. And Karnatriix sells their CDs on Music Yogi. I wrote about their "IE only website earlier... If you thought that was bad, check this out.
I called Music Yogi. They provided a number on their website. Some guy picks the phone
Me: Is this Music Yogi?
Guy1: Who is this?
Me: I got your number from the website?!?
Then the guy yells out to some other guy.
Guy2: Hello?
Me: Is this Music Yogi?
Guy2: Yes?
Me: I have some feedback on your websi...
Guy2: Yeah, we are having problems... which CD do you want?
Me: Album called Namaste by Karnatriix?
Guy2: You can send a DD if you want...
Me: Dude! I thought this was 2009??
Guy2: Dude! That's what I told you! The site is not working. I am giving you options.
Me:Listen, I don't think you should get cocky. I mean you're trying to sell something to me and your system is broken! I don't think I have time to go cut a DD... so I...
Guy2: I will give you options, if you don't buy, that's cool too.
Me: !!!! okay! What other options do I have?
Guy2: I'll give you a user id. Use that to log in. Punch in your card details. And we'll send the CD. Or you could transfer the money to an account number and let us know...
Me: Erm, No, I'll pass.
Click!
Whoa! And I thought they were serious about their business. Imagine. He is asking me to use some login credentials that is not mine. And, he has the audacity to ask me to feed my card details. Good luck Music Yogi! And like I said, this is 2009 and it is a sin to be clueless on how to run a simple e-commerce site to sell CDs.
And when you publish a phone number on your fucking website, you don't greet callers with "Who is this?" I am sure you are a cool cat. Been there done that and all that crap, but as a customer I expect a little bit of courtesy. Add to:del.icio.us| Digg| Reddit| StumbleUpon| Technorati
I called Music Yogi. They provided a number on their website. Some guy picks the phone
Me: Is this Music Yogi?
Guy1: Who is this?
Me: I got your number from the website?!?
Then the guy yells out to some other guy.
Guy2: Hello?
Me: Is this Music Yogi?
Guy2: Yes?
Me: I have some feedback on your websi...
Guy2: Yeah, we are having problems... which CD do you want?
Me: Album called Namaste by Karnatriix?
Guy2: You can send a DD if you want...
Me: Dude! I thought this was 2009??
Guy2: Dude! That's what I told you! The site is not working. I am giving you options.
Me:Listen, I don't think you should get cocky. I mean you're trying to sell something to me and your system is broken! I don't think I have time to go cut a DD... so I...
Guy2: I will give you options, if you don't buy, that's cool too.
Me: !!!! okay! What other options do I have?
Guy2: I'll give you a user id. Use that to log in. Punch in your card details. And we'll send the CD. Or you could transfer the money to an account number and let us know...
Me: Erm, No, I'll pass.
Click!
Whoa! And I thought they were serious about their business. Imagine. He is asking me to use some login credentials that is not mine. And, he has the audacity to ask me to feed my card details. Good luck Music Yogi! And like I said, this is 2009 and it is a sin to be clueless on how to run a simple e-commerce site to sell CDs.
And when you publish a phone number on your fucking website, you don't greet callers with "Who is this?" I am sure you are a cool cat. Been there done that and all that crap, but as a customer I expect a little bit of courtesy. Add to:del.icio.us| Digg| Reddit| StumbleUpon| Technorati
3 Comments:
As much as I hate to say this, this is a typical 'Bengaluru' sales attitude, not restricted to just e-commerce. All the years I've been in Bangalore (and yes, I'm a born Bangalorean) I've come across this; 'if you can come at this time' or 'if you can pay this much', or 'if you can pay this way', or 'we have only this option/colour/type' and of course for autos 'I can go to only this or that place', otherwise I don't need your business. Never ceases to amaze me.
freea vidu... poor guys, whenever someone searches for them, your entry would come up..
what happened to your stories man.. lets hear some.
vasu
Dai yogi boys, are you really in business or just monkeying around online?
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