Usability Watch India :: by Suman kumar

Gmail Usability Issues

I had written about it sometime back but the issues still remain. Let's give it another deko: 1) I want my 'Go' button. It is too easy to click the wrong choice in the drop-down.

And, what does the Refresh link do? Refresh my mail or...? You know? The link needs a new place. Next to the 'More Actions' menu, it makes you think. Doesn't it?

You wanted to delete only one mail from the conversation... you clicked Delete.

...Gmail deletes all the mails in a conversation. Gmail should pop a message asking you 'This will delete all the mails in the conversation. Are you sure? And, shouldn't Delete be renamed to Delete Conversation por favor? And, and and... provide the Delete Message control in a prominent place where you can find it without thinking too much? Right now, you have to click that small drop-down button next to Reply.

Your thoughts?

Recommended Books on Usability write to me: sumank+usability [at] gmail [dot] com

Labels: gmail, google, review, websites

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UB Group website can harm my computer?

Sometimes usability is not even about your design! I searched for UB City and Google warned me that the site can harm my computer! Wow! Dr.Mallya, what's going on? You owe me a beer sir!

Recommended Books on Usability
write to me: sumank [at] gmail [dot] com

Labels: usability, websites

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Happy to Help? Really?

Vodafone claims it is happy to help. Take a look. Click on the pictures to enlarge them.

It is not enough if you deploy a CRM solution that's worth a zillion. How can you disable my account just because I didn't log in for 180 days? You send me your bills, and I pay them too; So, why should you disable my account doggy? Sometimes a little common sense goes a long way.