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Updated at least twice a month; This is a blog on usability in India -of software, web, and, consumer products of India. I will also be blogging my observations on how usability affects marketing, product positioning, corporate branding, customer-service and sales. Write to me: sumank ['at'] gmail [dot] com

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Monday, April 28, 2008

 

Happy to Help? Really?

Vodafone claims it is happy to help. Take a look. Click on the pictures to enlarge them. It is not enough if you deploy a CRM solution that's worth a zillion. How can you disable my account just because I didn't log in for 180 days? You send me your bills, and I pay them too; So, why should you disable my account doggy? Sometimes a little common sense goes a long way.

Recommended Books on Usability write to me: sumank [at] gmail [dot] com

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