Updated at least twice a month; This is a blog on usability in India -of software, web, and, consumer products of India. I will also be blogging my observations on how usability affects marketing, product positioning, corporate branding, customer-service and sales. Write to me: sumank ['at'] gmail [dot] com World Usability Day 2006
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Thursday, May 10, 2007

 

Cricinfo.com: Pathetic Contigency Design

Cricinfo.com is probably the number 1 site for Cricket fans. Given the number of Cricket crazy fans in India and a huge Indian diaspora living all over the world, their traffic volumes must be huge. But that still doesn't stop me from complaining about how a production website can throw up these really elementary errors:
Warning: mysql_connect() [function.mysql-connect]: Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (11) in /usr/cricinfo/QUIZ/inc/inc_db.php on line 19 Can't connect to local MySQL server through socket= '/var/run/mysqld/mysqld.sock' (11)
I got the above error message when I tried to access there new Cricket Quiz site. Yes, things breakdown, I know but shouldn't Cricinfo be throwing up a human readable, non-geeky message? Something like "Oops! Looks like our server is acting up again. We are very sorry about it. In the meantime why don't you check our abcd service, while we fix this bad, bad server?"
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1 Comments:

Anonymous sakthi said...

Excellent suggestion, same one for rediff.com also..Last Ind Vs Ban match there is three players in the crease for about 1hour according to rediff score card.
Breakdown Insurance

12:49 AM  

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