10 Ways to Please Us, the Customers (via New York Times)

VII. Thou shalt remember the customer's phone number. This means you, computer and cellphone companies. We call for help; we're asked to type in our 10-digit phone numbers or 20-digit customer numbers; then when an agent picks up, we're asked for that number again. What - did you think we actually moved and changed our identities since placing the call? If they can write software that sends a man to the moon, they can surely write call-center software that passes on to the agent the information we've already typed in.
IX. Thou shalt not hog the power strip. If a power cord absolutely must incorporate one of those big black transformer bricks, how about putting it in the middle of the cord? When the transformer brick is at the prong end, it hogs three slots on our power strips or both outlets on the wall, and that's just greedy.

Read the complete list on NYT.
Thanks King!

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